Frequently Asked Questions (FAQs)

1. How long does delivery take within Pakistan?

Orders are typically processed within 24 hours. You can expect your skincare essentials to arrive at your doorstep within 3 to 5 business days, depending on your city.

2. Are your products suitable for sensitive skin?

We focus on clean and effective formulas designed to be gentle yet high-performing. However, since everyone’s skin is unique, we always recommend doing a patch test on a small area of your skin before full application.

3. How can I track my order?

Once your order is dispatched, we will send you a tracking number via SMS or email. You can use this number on our courier partner’s website to see the real-time status of your delivery.

4. Do you offer Free Shipping?

Yes! We offer Free Shipping across Pakistan on all orders above Rs. 2,000. For orders below this amount, a standard flat shipping fee will be applied at checkout.

 

6. Can I cancel my order?

You can cancel your order as long as it has not been dispatched. Once the order has been handed over to the courier, we are unable to cancel it. Please reach out to us immediately if you need to make changes.

7. How do I know which product is right for my skin type?

Our product descriptions highlight the specific benefits and key ingredients of each item. If you need a simple routine, we recommend starting with our core essentials designed to hydrate and protect the skin.